This Privacy Policy explains how Rubbish Clearance Kensington collects, uses, stores and shares personal data about our customers in the Kensington area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.
By using our services, contacting us, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will always process personal data in accordance with the laws that apply at the time.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Kensington located in the Kensington area who use or enquire about our rubbish removal, waste clearance or related services. It also applies to visitors who contact us by telephone, email or through any online contact form we operate.
Rubbish Clearance Kensington is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main customer communications or invoices.
We collect and process different categories of personal data depending on how you interact with us and the services you request.
The personal data we may collect includes:
Identification and contact details such as your full name, address of the property where rubbish clearance is required, billing address, email address, telephone number and preferred contact method.
Service and booking information such as details of the rubbish clearance service requested, photographs of items or areas for clearance provided by you, dates and times of visits, access instructions and any notes or preferences you share with us.
Billing and payment information such as amounts charged, payment status, invoices and receipts. Where payments are taken via card or online payment services, card details are processed by our payment processor and we do not store full card numbers or security codes.
Communication records including emails, text messages, call logs, and notes from conversations with you, for example regarding quotes, bookings, complaints or feedback.
Technical information where relevant, such as basic device and browser details or information contained in email headers, to help us manage communications and maintain security.
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback or pay for our services. This may be done by telephone, email, text message, online forms or in person.
We may also receive personal data from third parties where you have asked a landlord, letting agent, property manager, neighbour or family member to arrange services on your behalf and they provide us with your details and instructions.
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Performance of a contract: We process your personal data to provide our rubbish clearance services, give quotes, manage bookings, take payment, communicate with you about the service and deal with any queries or complaints. This processing is necessary to enter into and perform a contract with you.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business operations, maintaining accurate records, improving our services, preventing and detecting fraud or misuse, and ensuring the security of our systems and staff.
Legal obligation: We may process your personal data where it is necessary to comply with legal and regulatory requirements, such as maintaining certain financial records for tax purposes or cooperating with law enforcement where we are legally required to do so.
Consent: In some cases, we may ask for your consent to use your personal data, for example for certain types of direct marketing communications by electronic means. Where we rely on consent, you have the right to withdraw that consent at any time.
We use your personal data for the following purposes:
To provide our rubbish clearance and related services, including assessing your requirements, giving quotes, scheduling and carrying out collections, and managing your bookings.
To communicate with you regarding your enquiry or booking, including sending confirmations, updates, service reminders and responses to your questions or complaints.
To process payments, issue invoices and receipts, and manage our accounts and financial records.
To manage our relationship with you, including handling feedback, resolving disputes and improving the quality of our services.
To maintain safety, security and operational efficiency, including protecting our staff, customers, property and systems.
To comply with legal and regulatory obligations, including tax and accounting requirements and obligations relating to the disposal of waste.
Where permitted, to send you information about our services that may be of interest to you, and to assess the effectiveness of such communications.
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we keep customer records, including contact details, service history and invoices, for up to seven years from the end of our relationship with you, to comply with tax and accounting obligations and to be able to respond to queries or disputes about past services.
Where we hold personal data for marketing purposes, we will retain it for as long as you remain an active customer or until you object to or opt out of such marketing, whichever occurs first, after which we will either delete or securely anonymise it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Access to personal data is limited to those employees, contractors and service providers who need it to fulfil their roles and who are subject to confidentiality obligations.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business and the delivery of our services.
These third parties may act as data processors on our behalf and include:
IT and system support providers who host or maintain our email systems, booking tools and data storage solutions.
Payment service providers who process card or electronic payments on our behalf.
Accountants or professional advisers who assist us with financial, legal or regulatory matters.
Waste transfer stations or recycling partners where your address or basic service details must be included on relevant documentation for lawful waste disposal.
We ensure that any data processors we use only process your personal data on our instructions, keep it secure and comply with data protection law. We enter into appropriate contractual arrangements with such processors.
We may also need to share your personal data with law enforcement agencies, regulatory bodies, courts or other third parties where required by law or to protect our rights, property or safety or that of our customers, staff or others.
Our primary operations are based in the United Kingdom and we aim to keep your personal data within the UK or within jurisdictions that provide an equivalent level of data protection. If we use any service providers that transfer personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data.
You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how it is processed.
Right to rectification: You can ask us to correct inaccurate personal data and to complete incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the processing of your personal data for direct marketing.
Right to data portability: In certain cases, you may request that we provide your personal data to you or to another organisation in a structured, commonly used and machine readable format.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of the rights set out in this Privacy Policy, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided in our usual customer communications. We may need to verify your identity before fulfilling your request to protect your privacy and security.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we have an opportunity to address your concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in applicable law. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.
Read how Rubbish Clearance Kensington collects, uses, stores and protects personal data for customers in Kensington, in line with UK GDPR and data protection law.
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