Rubbish Clearance Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Kensington provides rubbish clearance, household waste removal, commercial waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Rubbish Clearance Kensington, we, us or our means the waste collection and rubbish clearance service provider supplying the services described in these Terms and Conditions.

1.2 Customer, you or your means the individual, business, company or organisation that makes a booking or otherwise uses our services.

1.3 Services means any rubbish removal, waste collection, waste clearance, loading, transportation, disposal or related services that we agree to provide to you.

1.4 Booking means a request by you for services that is accepted by us in accordance with these Terms and Conditions.

1.5 Waste means any rubbish, refuse, junk, household waste, commercial waste or other material presented by you for collection and disposal.

1.6 Site means the property, premises or location where the waste is to be collected or where the services are to be performed.

2. Scope of Services

2.1 We provide waste clearance and rubbish collection services for domestic and commercial customers. Our services may include removal of household waste, bulky items, garden waste, office waste and general non-hazardous rubbish, subject to these Terms and Conditions.

2.2 We reserve the right to refuse collection of any waste that we reasonably believe to be hazardous, illegal, improperly described, insufficiently contained, unsafe to handle or otherwise unsuitable for removal and disposal by us.

2.3 We do not normally collect or dispose of clinical waste, asbestos, chemicals, solvents, pressurised containers, gas bottles, fuel, oil, paint in liquid form, or electrical items that require specialist handling, unless expressly agreed in writing in advance and subject to additional charges and regulatory requirements.

2.4 You are responsible for clearly identifying the waste to be collected and for ensuring it is accessible, safe to handle and does not contain prohibited materials.

3. Booking Process

3.1 Bookings can be made by telephone, email or through any other contact method we make available from time to time.

3.2 When you make a booking, you will be asked to provide details including your name, contact information, collection address, description of the waste, approximate volume or weight, access information and preferred collection date and time window.

3.3 Any quotation we provide prior to attending your site is based on the information you give us. You warrant that such information is accurate and complete to the best of your knowledge.

3.4 A booking is not confirmed until we have accepted it and communicated our acceptance to you. We reserve the right to decline any booking at our discretion.

3.5 On arrival at the site, our team will assess the waste and may revise the quotation if the volume, weight, type of waste or access conditions differ from those originally described. If you do not accept the revised quotation, you may cancel the booking on the spot without charge, provided that no work has yet been carried out.

4. Access and Customer Obligations

4.1 You must ensure that our team has safe, reasonable and lawful access to the site at the agreed time. This includes arranging for keys, codes, parking permits and any necessary permissions for access.

4.2 You must ensure that the waste is ready for collection and that the area is safe for our team to work in, free from undue obstruction, health and safety risks or hazardous substances.

4.3 If access to the site is restricted, delayed or refused, or if the waste is not available for collection at the agreed time, we may charge a waiting fee, an additional call-out fee, or treat the visit as a failed collection and apply a cancellation charge in accordance with clause 7.

4.4 You are responsible for obtaining any necessary consents from landlords, neighbours, local authorities or building managers for the removal of waste from the site and for the parking of our vehicles during the collection.

5. Pricing and Payments

5.1 Our charges are usually based on the volume and type of waste collected, the labour involved, the weight of the load, any access difficulties, and applicable disposal and recycling fees.

5.2 Quotations are provided in good faith but may be adjusted on site once our team has inspected the waste and access conditions. Any revised price will be communicated to you before work begins.

5.3 All prices are quoted in pounds sterling and may be subject to VAT or other taxes at the prevailing rate, where applicable.

5.4 Unless expressly agreed otherwise, payment is due in full upon completion of the service and before our team leaves the site.

5.5 We may accept payment by cash, debit card, credit card or bank transfer. We reserve the right to require payment in advance for certain bookings, larger clearances or commercial contracts.

5.6 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs we incur in seeking payment, including debt collection and legal fees.

6. Changes to Bookings

6.1 If you wish to change the date, time or details of your booking, you should contact us as soon as possible.

6.2 We will use reasonable endeavours to accommodate your requested changes, but we are not obliged to accept them and they may be subject to revised charges or availability.

6.3 Any changes requested less than 24 hours before the scheduled collection time may be treated as a late cancellation and may incur a charge in accordance with clause 7.

7. Cancellations and Missed Collections

7.1 You may cancel a booking without charge if you provide us with at least 24 hours notice prior to the scheduled collection time.

7.2 If you cancel a booking with less than 24 hours notice, we reserve the right to charge a reasonable cancellation fee to cover our costs, including any time allocated, travel or administration costs.

7.3 If our team attends the site at the agreed time and is unable to complete the collection due to lack of access, waste not being available, health and safety concerns, or other circumstances within your control, we may treat this as a failed collection and charge a call-out or cancellation fee.

7.4 In the unlikely event that we need to cancel or reschedule a booking, we will notify you as soon as reasonably practicable and offer an alternative appointment. We shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

8. Waste Regulations and Environmental Compliance

8.1 We operate in accordance with applicable UK waste management legislation and regulations, including duties relating to the transport, treatment and disposal of controlled waste.

8.2 By using our services, you confirm that you are the owner of the waste or that you have the authority of the owner to arrange its removal and disposal.

8.3 You must not present waste that is illegal to possess, transport or dispose of, or that requires specialist licences or facilities beyond those we hold or use.

8.4 We will determine the appropriate method of disposal or recovery for the waste we collect, which may include recycling, energy recovery or landfill, in accordance with legal requirements and best environmental practice.

8.5 Upon collection and payment in full, ownership of the waste may transfer to us or our authorised waste management partners, subject to applicable law and any specific agreements in place.

8.6 We may issue a waste transfer note or other documentation as required by law for certain collections. You must retain your copy, where applicable, for your records and legal compliance.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. However, your attention is drawn to the limitations on our liability set out in this clause.

9.2 You are responsible for removing or protecting any items that may be damaged during the waste removal process, including floor coverings, fixtures, fittings and personal belongings. We will not be liable for damage to items that you have not removed or adequately protected, except where such damage is caused by our negligence.

9.3 We will not be liable for any loss, damage, cost or expense arising from incorrect, incomplete or misleading information provided by you, or from any breach by you of these Terms and Conditions.

9.4 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, acts of God, or actions of third parties.

9.5 Our total liability to you in respect of any claim arising out of or in connection with the services, whether in contract, tort including negligence or otherwise, shall be limited to the total fees paid or payable by you for the specific service giving rise to the claim.

9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

10. Customer Responsibilities for Site Condition

10.1 You must ensure that access routes, driveways and surfaces are suitable for our vehicles and team. We are not responsible for damage to surfaces, driveways, pathways or underground services unless such damage is caused by our negligence and could reasonably have been avoided.

10.2 You must not ask our team to undertake any work that involves structural alterations, demolition outside the scope of ordinary clearance, or activities that may breach health and safety laws or regulations.

10.3 Where we remove items from within a property, you must ensure that clear passage is available and that any fragile items or obstructions are removed or protected.

11. Insurance

11.1 We maintain appropriate insurance cover in respect of our legal liabilities arising from the provision of our services.

11.2 Details of our insurance policies are available on request. Our liability to you remains limited as set out in clause 9, regardless of the level of insurance cover.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as reasonably possible, providing details of the issue and any supporting information.

12.2 We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. We may ask you for additional information or evidence where necessary.

12.3 If we are unable to resolve a dispute directly with you, either party may consider using an alternative dispute resolution process or refer the matter to the courts as set out in clause 14.

13. Data Protection and Privacy

13.1 We collect and process personal information that you provide to us for the purposes of handling enquiries, managing bookings, delivering services, processing payments and fulfilling our legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and to use it only for legitimate business purposes and as permitted by law.

13.3 By using our services, you agree that we may contact you using the details you provide in connection with your booking, service updates, billing and customer support.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 You may not transfer or assign any of your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer or assign our rights and obligations at any time, provided that such transfer does not reduce the level of protection afforded to you under these Terms and Conditions.

15.4 These Terms and Conditions, together with any written quotation or specific agreement we provide, constitute the entire agreement between you and us relating to the provision of our rubbish clearance and waste collection services, and supersede any previous agreements, understandings or arrangements, whether oral or written.

15.5 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless any change is required by law or regulatory authority, in which case it may apply to bookings already made.